Erotshop.lv – Terms and Conditions
1. General Terms and Conditions
1.1.
These Purchase Terms together with the documents referred to herein are intended to provide information about SIA “Insale” (the “Seller”) and to set out the terms and conditions governing the purchase and sale of products (“Products”) in the online store available at www.erotshop.lv by persons referred to in Clause 5.1 (“Buyer”).
1.2.
These Terms and Conditions apply to all agreements concluded between the Seller and the Buyer regarding the sale of Products (“Agreement”). Before ordering any Products from the online store, the Buyer must carefully read these Terms and Conditions and ensure that they fully understand them.
Before placing an order, the Buyer must agree to these Terms and Conditions as well as the Privacy Policy. If the Buyer refuses to do so, the order cannot be completed.
1.3.
The Seller reserves the right to amend these Terms and Conditions in accordance with Section 6. Buyers are advised to review the Terms each time before placing an order to ensure they understand the conditions applicable at the time of purchase.
These Terms were last updated on April 9, 2025.
1.4.
These Terms and any Agreements concluded between the Seller and the Buyer shall be drafted and concluded in the official language of the Republic of Latvia.
2. Information About the Seller
2.1.
These Terms apply when purchasing Products at www.erotshop.lv (the “Online Store”).
The Seller is SIA “Insale”, a company duly registered and operating under the laws of the Republic of Latvia, registration number 40203564087, registered address: Ikšķiles iela 16 - 78, Rīga, Latvia.
2.2.
More information about the Seller is available in the “About Us” section of the Online Store.
2.3.
Seller contact information is provided in the “Contacts” section of the Online Store.
3. Products
3.1.
Product images displayed in the Online Store are for illustrative purposes only. Although the Seller makes every effort to display Product colors as accurately as possible, the Seller cannot guarantee that the Buyer’s device screen will accurately reflect the actual colors of the Products.
The Buyer acknowledges that Products may slightly differ from their images.
Product images may include accessories or components not included in the actual Product package. The complete package contents are specified in the Product description section titled “Information”.
A Product shall be deemed compliant if it corresponds to the sample, model, or description provided in the Online Store.
3.2.
The transport packaging of Products may differ from the packaging shown in the Online Store. Packaging changes made to ensure safe transportation do not affect the Product’s characteristics or functionality.
3.3.
Unless otherwise specified, all Products displayed in the Online Store are available.
If an ordered Product cannot be sold due to circumstances described in Clauses 5.10 or 9.5, the Buyer shall be informed immediately via email, telephone, or SMS, and the relevant order shall be cancelled.
3.4.
The Seller reserves the right to set minimum and/or maximum order quantities for specific Products.
4. Personal Data Processing
4.1.
The Seller processes the Buyer’s personal data in accordance with the Privacy Policy.
As the Privacy Policy contains important provisions related to these Terms, Buyers are encouraged to read it carefully and ensure that all provisions are understood and accepted.
5. Conclusion of the Purchase Agreement
5.1.
The following persons are entitled to purchase Products in the Online Store:
a) natural persons who have reached at least 18 years of age;
b) legal entities.
5.2.
By accepting these Terms, the Buyer confirms that they have the legal right to purchase Products from the Online Store.
5.3.
The total value of ordered Products must not be lower than the minimum order amount specified in the “Delivery and Collection” section.
5.4.
The ordering procedure established by the Seller allows the Buyer to review and correct errors before submitting the final order.
The Buyer is advised to carefully review all order information before confirming the purchase.
5.5.
The Agreement between the Buyer and the Seller is considered concluded when the Buyer:
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creates a shopping cart;
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enters their personal and delivery information;
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selects a payment method;
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confirms acceptance of these Terms;
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clicks the “Order” button;
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and completes payment or selects the payment method referred to in Clause 10.1(b).
If payment is not completed, the Agreement shall not be considered concluded.
The Seller may contact the Buyer using the telephone number or email address provided in the order to clarify order details or ensure proper execution of the Agreement.
6. Right to Amend the Terms
6.1.
The Seller reserves the right to amend these Terms and Conditions at any time.
Whenever a Product is ordered, the version of the Terms valid at the time of placing the order shall apply to the Agreement concluded between the Buyer and the Seller.
Orders placed before the entry into force of updated Terms shall be governed by the version of the Terms that was valid at the moment the Buyer placed the order and received the order confirmation.
6.2.
Whenever these Terms are amended, the Seller shall inform Buyers by publishing the updated Terms in the Online Store and indicating the date of the latest update.
7. Return of Quality Products and Right of Withdrawal
7.1.
A Buyer who is considered a consumer (natural person) has the right to withdraw from the Agreement without providing any reason and return the received Products within the period specified in Clause 7.3.
This means that within the specified withdrawal period, the Buyer may decide to refuse the Products and return them to the Seller in exchange for a refund.
The direct cost of returning the Products shall be borne by the Buyer.
7.2.
The Buyer may not exercise the right of withdrawal in cases specified by Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”, including but not limited to cases where:
a) the Product has been manufactured according to the Buyer’s instructions or is clearly personalized;
b) the Product is perishable or has a short expiration period;
c) the Buyer has opened packaging of Products that cannot be returned for health protection or hygiene reasons;
d) the Product, due to its nature, has been inseparably mixed with other goods after delivery;
e) the Buyer has opened sealed audio, video, or software packaging;
f) newspapers, magazines, or periodicals are delivered, except subscription agreements.
7.3.
The right of withdrawal applies only to consumers (natural persons) and may be exercised within 14 days from the conclusion of the Agreement.
7.4.
The 14-day withdrawal period shall be calculated as follows:
a) from the day on which the Buyer or a third party indicated by the Buyer receives the Product;
b) if multiple Products are ordered separately – from the receipt of the final Product;
c) if delivery takes place in batches or parts – from receipt of the final batch or part;
d) for regular delivery agreements – from receipt of the first Product.
If the final day of the withdrawal period falls on an official public holiday, the period shall extend until the next working day.
7.5.
To exercise the right of withdrawal, the Buyer must inform the Seller by sending a written notice or completed withdrawal form to:
The Seller shall confirm receipt of the withdrawal request via email without undue delay.
7.6.
The Buyer must return or hand over the Products to the Seller no later than 14 days after notifying the Seller of the withdrawal.
The deadline shall be considered fulfilled if the Products are sent before the 14-day period expires.
Return shipping costs shall be borne by the Buyer.
7.7.
The Buyer may inspect and test the Product only to the extent necessary to determine its nature, characteristics, and functionality, similarly to what would be permitted in a physical retail store.
7.8.
The Buyer is responsible for any reduction in Product value caused by use beyond what is necessary to establish the nature, characteristics, and functioning of the Product.
7.9.
Returned Products must not be damaged, excessively used, or incomplete.
The Buyer should preserve:
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original packaging;
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labels;
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protective bags;
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accessories;
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manuals;
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warranty cards;
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gifts received with the Product.
7.10.
When returning Products, the Buyer must provide:
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invoice number;
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order number.
Providing the original invoice is recommended to speed up the refund process.
7.11.
The Seller shall refund all payments received for the returned Products, including standard delivery costs, no later than 14 days after receiving the withdrawal request.
If only part of an order is returned, delivery costs are refunded only if the remaining Products would have qualified for a lower delivery fee.
If the Buyer selected a delivery method more expensive than the standard delivery option offered by the Seller, the Seller is not obliged to refund the additional delivery costs.
7.12.
Refunds shall be transferred to the bank account specified by the Buyer in the withdrawal request.
7.13.
The Seller may withhold the refund until the Products are returned or proof of shipment is provided, whichever occurs first.
7.14.
If Products are delivered after withdrawal from the Agreement:
a) the Buyer must return the Products immediately;
b) unless the Products are defective, the Buyer bears the return shipping costs;
c) the Buyer must ensure proper storage of the Products until return;
d) refunds shall be processed according to Clause 7.11.
7.15.
Nothing in these Terms limits the Buyer’s statutory rights regarding defective or non-conforming Products under the laws of the Republic of Latvia.
8. Delivery
Home Delivery
8.1.
At the Buyer’s choice, Products shall be delivered by a transport company at the Buyer’s expense.
In certain cases determined by the Seller, delivery may be provided at the Seller’s expense.
8.2.
When selecting home delivery during the ordering process, the Buyer undertakes to provide an accurate delivery address.
The exact delivery cost depends on the weight and value of the ordered Products.
Current delivery prices are available in the “Delivery and Collection” section of the Online Store.
8.3.
Loading and unloading services must be ordered separately before payment for the Products.
Such services are paid for by the Buyer unless otherwise specified by the Seller.
8.4.
The Seller shall make reasonable efforts to deliver the Products within the estimated delivery period specified in the dispatch confirmation referred to in Clause 5.7, except in cases of force majeure or circumstances beyond the Seller’s control.
8.5.
Products are usually delivered within the timeframes indicated in the “Delivery and Collection” section.
The Buyer shall always be informed of the estimated delivery time via email.
8.6.
If the Buyer selects “Express Delivery” and the Products are not delivered within the promised timeframe, the Buyer has the right to request a refund of the express delivery fee.
8.7.
If multiple Products are ordered, they may be delivered separately because they may be shipped from different warehouses.
No additional delivery fee shall be charged in such cases.
If Products have different delivery times, the overall delivery term shall correspond to the longest delivery period.
8.8.
Ownership of the Products passes to the Buyer once the courier hands over the Products to the Buyer.
The risk of accidental loss or damage passes to the Buyer when the Buyer or a third party designated by the Buyer receives the Products.
If the Buyer independently chooses a carrier not offered by the Seller, the risk transfers once the Products are handed over to that carrier.
8.9.
Upon delivery, the Buyer or the designated recipient must inspect the packaging together with the courier representative.
If packaging damage is detected, the Buyer must:
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inform the courier immediately;
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indicate the damage in the delivery documents;
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complete a damage report with the courier;
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inspect the Products and document visible damage with photographs.
If the packaging is intact, inspection in the courier’s presence is not mandatory.
Acceptance of the shipment without remarks confirms that the shipment was delivered properly.
8.10.
If packaging damage is identified, the Buyer may refuse to accept the shipment.
In such case, a shipment inspection report shall be completed together with the courier representative.
8.11.
If the Buyer signs the courier’s delivery confirmation without remarks, it is deemed that:
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the shipment was delivered in proper condition;
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the Products complied with the Agreement;
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additional services were properly provided.
8.12.
After delivery to the address specified by the Buyer, the Products shall be deemed delivered regardless of whether they were accepted by the Buyer or another person at the address.
If the Products are not delivered on the expected date, the Buyer must notify the Seller immediately, but no later than the next day.
8.13.
If another person accepts the Products on behalf of the Buyer, the Buyer must provide the recipient’s information during the ordering process.
8.14.
A valid identity document may be required upon delivery to properly identify the Buyer.
If the Buyer cannot personally receive the Products but delivery is made to the specified address, the Buyer shall not have the right to raise claims regarding delivery to an unauthorized person.
8.15.
The Buyer must inspect the Products, packaging, quantity, quality, assortment, accessories, and completeness within 14 days after delivery.
If no claims are submitted within this period, the Products shall be deemed compliant with the Agreement.
Collection at Customer Service Center
8.16.
At the Buyer’s choice, ordered Products may be collected free of charge at customer service centers, except where otherwise specified.
8.17.
Once the Products are prepared for collection, the Buyer shall be informed via email, phone, or SMS.
8.18.
Estimated preparation times for collection are specified in the “Delivery and Collection” section.
8.19.
Ordered Products must be collected within 3 days after the Buyer has been informed that the order is ready.
If the Products are not collected within this period, the order may be cancelled.
Refunds shall be processed no later than 14 days after cancellation.
8.20.
Ownership of the Products transfers to the Buyer at the moment the Seller hands over the Products at the collection point.
8.21.
When collecting Products, the Buyer must provide the PIN code received via SMS notification.
8.22.
Products may be collected either by the Buyer or another authorized person.
The authorized person must provide the collection code received by the Buyer.
8.23.
Upon collection, the Buyer or authorized recipient must inspect the packaging, quantity, quality, assortment, accessories, and completeness of the Products.
If defects or discrepancies are identified, the Buyer may refuse acceptance.
Acceptance confirms compliance with the Agreement.
8.24.
Additional delivery information is available in the “Delivery and Collection” section of the Online Store.
9. Product Prices and Delivery Costs
9.1.
Product prices shall be those displayed in the Online Store.
The Seller makes every reasonable effort to ensure that Product prices are accurate at the time the Buyer places an order.
If pricing inaccuracies are identified, Clause 9.5 shall apply.
9.2.
Product prices may change at any time, however such changes shall not affect Agreements already concluded.
9.3.
All Product prices are displayed including Value Added Tax (VAT), where applicable, in accordance with the laws of the Republic of Latvia.
If the VAT rate changes between the order date and delivery date, the price may be adjusted accordingly unless the Buyer has already fully paid for the Products before the new VAT rate takes effect.
In such cases, the Seller shall inform the Buyer in writing and provide the option either:
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to purchase the Products at the adjusted price; or
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to cancel the order.
If the Buyer cannot be contacted using the provided contact information, the order shall be considered cancelled.
9.4.
Product prices do not include delivery, order preparation, unloading, or installation costs unless explicitly stated otherwise.
Current delivery fees are available in the “Delivery and Collection” section of the Online Store.
9.5.
Due to the large assortment of Products available in the Online Store, technical errors may occasionally result in incorrect pricing.
If the Seller discovers that a Product price has been incorrectly displayed, the Seller shall notify the Buyer via email, telephone, or SMS and cancel the order.
If the Buyer still wishes to purchase the Product, a new order must be placed at the corrected price.
10. Payment
10.1.
The Buyer may pay for Products using one of the following methods:
a) cash or bank card payment upon receiving the Products, where available;
b) bank transfer to the Seller’s bank account specified in the invoice;
c) online payment using debit or credit card;
d) installment payment or leasing services offered by financing partners;
e) direct online bank transfer via payment service providers.
10.2.
Legal entities are encouraged to provide their company registration number in the order information to facilitate faster payment identification and order processing.
10.3.
Payments may be processed by third-party payment service providers that are not parties to the Agreement between the Buyer and the Seller.
Such third parties process personal data in accordance with applicable data protection laws and payment security requirements.
10.4.
If the Buyer selects the payment methods specified in Clauses 10.1(c) or 10.1(e), the payment authorization must be confirmed within 24 hours after clicking the “Order” button.
If payment authorization is not completed within this period, the Seller may consider the Buyer to have abandoned the Agreement and cancel the order.
10.5.
Products selected by the Buyer are reserved and order fulfillment begins:
a) once the Seller receives confirmation of payment from the Buyer’s bank for payment methods specified in Clauses 10.1(b), 10.1(c), and 10.1(e);
b) once financing approval is received for payment methods specified in Clause 10.1(d);
c) immediately after the order is placed for payment methods specified in Clause 10.1(a).
10.6.
The Online Store does not provide tax-free shopping services.
10.7.
Additional payment information is available in the “Payment” section of the Online Store.
11. Buyer Obligations
11.1.
The Buyer undertakes to provide only accurate and complete information when placing an order.
If the Buyer’s information changes, the Buyer must update it without delay.
11.2.
The Buyer undertakes to use the Online Store fairly and lawfully and not to interfere with its operation, security, or stability.
If the Buyer violates this obligation, the Seller has the right to restrict or terminate the Buyer’s access to the Online Store without prior notice and shall not be liable for any resulting damages.
11.3.
The Buyer must pay for the ordered Products and accept them in accordance with these Terms and Conditions.
11.4.
Before using the Products, including assembly or installation, the Buyer must inspect the Products and ensure that they correspond to the ordered items.
11.5.
The Buyer must comply with all other obligations set out in these Terms and applicable laws of the Republic of Latvia.
12. Seller Obligations
12.1.
The Seller undertakes to:
a) make reasonable efforts to ensure proper functioning of the Online Store and availability of its services;
b) respect the Buyer’s privacy and process personal data only in accordance with these Terms, the Privacy Policy, and applicable laws.
12.2.
The Seller undertakes to comply with all obligations established in these Terms and Conditions.
13. Manufacturer’s Warranty
13.1.
Certain Products sold by the Seller are covered by a manufacturer’s warranty.
Information regarding warranty terms and conditions is provided together with the Product documentation.
13.2.
The manufacturer’s warranty supplements the Buyer’s statutory rights regarding defective Products.
13.3.
Manufacturer warranty obligations apply only if the Product has been used in accordance with the usage instructions.
Before using the Product, the Buyer must carefully read the user manual, if provided.
14. Product Quality
14.1.
The Seller guarantees Product quality in accordance with applicable legal requirements.
Certain Products may also be covered by an additional quality guarantee for a specified period indicated in the Product documentation.
14.2.
Product images displayed in the Online Store are for illustrative purposes only.
Actual Products may differ slightly from the images shown.
Published images cannot be used as grounds for claims if the Product corresponds to its description, sample, or model.
14.3.
The Seller’s warranty does not limit the Buyer’s statutory rights under the laws of the Republic of Latvia regarding defective Products.
15. Warranty Service and Buyer Rights Regarding Defective Products
For legal entities that are not consumers, only the manufacturer’s warranty of 12 months shall apply.
15.1.
Defective Products shall be repaired, replaced, or refunded in accordance with these Terms and applicable laws of the Republic of Latvia.
15.2.
A Buyer wishing to submit a claim regarding defective or incomplete Products may do so at the customer service center or by email at:
Products may be returned to:
Ikšķiles iela 16 - 78, Rīga, Latvia.
15.3.
When submitting a claim, the Buyer must provide:
a) invoice and order number;
b) description of the defect or missing parts;
c) supporting evidence, such as photographs of the Product, defect, packaging, or damage.
15.4.
The Buyer may request one of the following remedies:
a) repair of the Product within a reasonable period free of charge;
b) proportionate reduction of the purchase price;
c) replacement with an equivalent Product of appropriate quality;
d) cancellation of the Agreement and refund of the paid amount, except where the defect is minor.
15.5.
Claims shall be reviewed and responded to within 15 days from receipt.
If additional time is objectively required, the Seller shall inform the Buyer in writing and specify a reasonable extended deadline.
15.6.
Warranty service inquiries may also be submitted by phone:
or via email:
15.7.
Products may first be inspected by authorized warranty service centers before the Buyer’s request is resolved.
15.8.
Warranty service usually takes between 7 and 30 calendar days.
If Products must be sent to another EU country for inspection or repair, the process may take between 14 and 70 calendar days depending on the Product type.
The Seller shall always make reasonable efforts to complete the process as quickly as possible.
15.9.
Products submitted for warranty service must not contain personal data or SIM cards.
The Seller shall not be responsible for loss of data stored on Products submitted for service.
15.10.
Uncollected Products returned from warranty service shall be stored for 3 months after the Buyer is notified.
If the Products are not collected within this period, the Seller may dispose of them without further liability.
15.11.
If defective Products are returned by a consumer, the Seller shall compensate reasonable return shipping costs.
If the Buyer chooses an unnecessarily expensive return method, the Seller is not obliged to cover the additional costs.
15.12.
Large Products exceeding 10 kilograms that are defective shall be collected or returned at the Seller’s expense if the Agreement is concluded with a consumer.
If the Seller refuses collection, the Buyer may arrange transportation independently and request reimbursement of documented costs within 3 working days.
16. Liability
16.1.
The Buyer is responsible for all actions performed using the Online Store, including the accuracy of the information provided during the ordering process.
The Buyer shall bear responsibility for any consequences arising from inaccurate or incorrect information submitted.
16.2.
The Buyer is responsible for safeguarding their login credentials and must not disclose them to third parties.
Any actions performed using the Buyer’s login credentials shall be considered actions performed by the Buyer.
16.3.
To the maximum extent permitted by applicable law, the Seller shall not be liable for losses resulting from the Buyer’s failure to review these Terms, the Privacy Policy, or other documents referenced herein, even though such opportunity was provided.
16.4.
The Buyer must ensure secure storage of login credentials and immediately notify the Seller if unauthorized access or disclosure is suspected.
16.5.
The Parties shall be liable for breaches of the Agreement in accordance with the laws of the Republic of Latvia.
16.6.
If the Seller breaches these Terms, the Seller shall only be liable for foreseeable damages directly caused by such breach.
16.7.
Products sold in the Online Store are intended for personal and household use only.
The Buyer agrees not to use the Products for commercial resale or business purposes unless otherwise agreed.
The Seller shall not be liable for loss of profit, business interruption, or indirect commercial damages.
16.8.
The Seller is not responsible for information provided on third-party websites linked from the Online Store.
17. Events Beyond the Seller’s Control (Force Majeure)
17.1.
The Seller shall not be liable for delays or failure to perform obligations under the Agreement if caused by events beyond the Seller’s reasonable control, including force majeure circumstances.
17.2.
If such circumstances occur:
a) the Seller shall inform the Buyer without undue delay;
b) performance obligations shall be suspended for the duration of the event beyond the Seller’s control.
If such events affect Product delivery, the Seller and Buyer shall agree on a new delivery timeframe after the situation has ended.
18. Communication
18.1.
The term “in writing” within these Terms also includes communication by email.
18.2.
To contact the Seller, the Buyer may send an email to:
or a written letter to:
SIA “Insale”
Ikšķiles iela 16 - 78
Riga, LV-1009
Latvia
The Seller shall confirm receipt of communications where appropriate.
18.3.
The Seller shall send all notices and communications to the Buyer using the email address or phone number provided during the ordering process.
19. Final Provisions
19.1.
These Terms together with documents expressly referred to herein constitute the entire agreement between the Buyer and the Seller regarding the purchase of Products.
Any deviations from these Terms shall only be valid if agreed in writing.
19.2.
Nothing in these Terms limits the Buyer’s statutory consumer rights under applicable law.
19.3.
The Seller may transfer its rights and obligations under these Terms to another party without affecting the Buyer’s rights.
The Buyer shall be informed of such transfer through the Online Store.
19.4.
The Buyer may not transfer their rights or obligations under these Terms without the Seller’s written consent.
19.5.
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain fully valid and enforceable.
19.6.
These Terms and all legal relations between the Buyer and the Seller shall be governed by and interpreted in accordance with the laws of the Republic of Latvia.
19.7.
Any disputes arising from these Terms shall be resolved in accordance with the laws of the Republic of Latvia.
19.8.
Disputes between the Buyer and the Seller should primarily be resolved through mutual negotiations.
If a dispute cannot be resolved, the Buyer may submit a complaint to:
Consumer Rights Protection Centre (PTAC)
Brīvības iela 55
Riga, LV-1010
Latvia
More information:
https://www.ptac.gov.lv/
19.9.
The Buyer may also use the European Union Online Dispute Resolution platform (ODR):